HMG Support OfficeFull time

Head of Surgical Services

Coleshill, BirminghamBetween £57,800 - £61,800 per annum D.O.E

As Head of Surgical Services you will be responsible for ensuring safe clinical practice across surgical pathways at all times, through the delivery of a clear set of clinical policies & procedures and oversight of clinicians.

You will have the initiative, skill and experience to resolve concerns, and monitor/enforce compliance - ensuring that clinics adhere to company/clinic regulations.

You will also be responsible for the management of stage 3 (legal and ISCAS) complaints for surgical clients.

As Head of Surgical Services, you will review Surgeon's and Hospital's performance including infections, complaints and revision rates, and support function to initiate performance improvement plans.

In regards to brand reputation, you will engage and increase customer satisfaction and brand loyalty, through high medical standards and engagement of surgeons and hospital facilities.

Additionally, you will assist with on-boarding surgeons, consultants and doctors and manage the surgical skills training for nurses.

Key Responsibilities:


You will be responsible for ensuring all company policies and legal/governing body guidelines are reviewed and updated regularly and ensuring the business is kept up to date and informed of any new or developing risks as well as assessing the regulatory environment and ensuring any changes required are made and met.

You will also oversee the safe management of incidents and Patient Safety Incidents, ensuring learnings are captured and accountabilities are distributed.

You will collaborate with the Non-Surgical Lead, National Audit Manager and Head of Clinical Services to develop clinical audit cycles and PROMS as well as undertake Surgeon reviews with the Chief Medical Officer and organise Medical Advisory Committee meetings.

You will support the Regional Managers and Clinic Managers with any performance management of nursing colleagues and lead quarterly Nurse meetings as well as support with second line nursing interview to provide competency checks, where required.

You will also be responsible for acting as Safeguarding Lead and FTSU Guardian, offering support and guidance as and when appropriate.


You will be the lead on the monthly Surgical Clinical Governance meetings and the quarterly IPC meeting which will include driving the completion of agreed actions and any pathways that arise out of meetings. You will also be developing and executing clinical business strategies to achieve short and long-term goals, including reporting the to board, providing insights and strategic advice on treatment workstreams.

You will work closely with the Operations teams with any legal and ISCAS complaints, managing all communications with insurers and legal team, notifying new cases and collating and reviewing all clinical bundles.

Key to operational success will be to promote and influence a culture that actively supports: The safeguarding of vulnerable adults and children and The rights of those with protected characteristics under the Equality Act.


  • NMC registered Nurse or other allied healthcare professional.
  • Degree in medical or related field.
  • Extensive experience as a Clinical Manager, Matron, Theatre Manager or in a similar role.
  • Private sector background (desirable)
  • Demonstrable experience in creation and management of governance policies and implementation.
  • Experience in developing and implementing strategic and business plans.
  • Excellent people management, communication, and presentation skills.
  • Strong analytical, critical thinking, and problem-solving skills.
  • Able to excel in high-pressure situations.
  • Excellent organisational and leadership skills.
  • Proficient in Microsoft Office.


  • Competitive Salary
  • 5 weeks annual leave plus bank holidays
  • Up to 65% discount on products
  • Free Laser Hair Removal
  • Up to 70% discount on treatments in clinic
  • Free treatment days in the office
  • Access to Perkbox, that hosts hundreds of online discounts for retail, holiday and utilities
  • Friends and Family discounts up to 50% for treatments in clinics
  • Refer a Friend Bonus schemes
  • Long Service Awards
  • Company Pension (5% employee / 3% employer)

About us:

The Harley Medical Group is the UK's leading authority on cosmetic surgery with more than 35 years' experience in delivering the highest levels of patient care. The group offers clients a vast array of cosmetic and surgical treatments that are performed by some of the most experienced clinicians in the industry. All procedures offered have been performed hundreds of times, and the suppliers we work with are thoroughly vetted to exacting standards. Joining The Harley Medical Group means you will work closely with the UK's leading specialists, for a brand that is widely recognised as a standard in the cosmetic surgery industry.